WELCOME FROM EXECUTIVE VICE PRESIDENT OF SALES AND MARKETING AND CHIEF COMMERCIAL OFFICER, CLARENCE W. GOODEN Dear Friends, On behalf of CSX, I want to thank you for considering us for your client’s shipping needs. We put the highest priority on moving our customers’ goods safely and efficiently, and look forward to discussing how we can provide a competitive advantage to them. Again, thank you for considering CSX Please accept this handbook as a quick reference on the rail industry, the benefits that rail transportation provides and information on how we can work together to help drive significant benefits for your client’s business for years to come. CSX’s vision is to be the safest, most progressive North American railroad, relentless in the pursuit of customer and employee excellence. This is our commitment to you. If you’d like to discuss an existing or new project that could potentially benefit from rail service or have any questions, please contact your Industrial Development Manager shown in this handbook. Clarence W. Gooden Executive Vice President of Sales and Marketing and Chief Commercial Officer Sincerely, as a potential business partner. We look forward to working together. If you would like more information on the services we provide to our customers, the benefits to the communities we serve, or our focus on safety, productivity and efficiency, you can quickly access further information at www.csx.com.