CSX has over 44,000 registered ShipCSX users and this community is growing daily. Each customer who wishes to access his or her information within ShipCSX is assigned a unique User ID that allows access to the system. The User ID is linked to all ShipCSX functions you have access to and is home to your contact information. We use this information to ensure you are kept up-to-date on the latest enhancements, new tool roll-outs, and CSX news that affects you and your traffic.

To ensure that you stay up-to-date on new tools and enhancements in ShipCSX, be sure you are using the User ID assigned to you. We have experienced some users sharing IDs. CSX's data security policy requires each person to have their own ShipCSX ID. If you need to secure your own ID, please sign up at www.ShipCSX.com. Registration is simple and it only takes a few minutes to complete. Once you register, we can set-up your ID to mirror any other User ID at your location so you can access what you need, when you need it.

If you need assistance securing or resetting your ShipCSX ID, please give our eBusiness Customer Support Team a call at 1-877-SHIPCSX, option 2, prompt 1 or email us at [email protected]

The eBusiness Team hosted its eighth annual workshop at the Charlotte Marriott City Center on October 14-16. The theme was "Tomorrow Moves With Today's Transparency" showcasing the many ways CSX is striving to provide our customers with more transparent information in a real-time manner through mobile applications and notifications.

The 3-day agenda kicked off with a meet and greet dinner featuring Clarence Gooden, CSX Executive Vice President and Chief Commercial Officer. In conjunction with the workshop, the Florence division was in attendance for their Service Excellence meeting.

Customers received hands-on training around ShipCSX, CSX's eBusiness suite of tools, and interaction with various CSX departments. Workshop classes provided the inside track on how to use: Account Invoices, Car Order, Freight Claims, Plant Switch & Manage Inventory, ShipCSX How Tomorrow Moves, Shipping Instructions & Diversions, Shipment Management Suite, Transit Times, Rail Partners tools (Car Accounting, ISA, and Junction & Switch Settlement), and the Unit Train Management tool. Also featured was the newly designed ShipCSX mobile application which is now available for download through iTunes and Google Play.

In between classes, customers were provided the opportunity to visit a special area called the "Ask the Expert Zone" that included several CSX department booths where they could ask questions and discuss their particular business opportunities. Departments featured were; CSX Technology, CSX de Mexico, Car Management, Customer Service, Demurrage & Supplemental, eBusiness, Load Engineering & Design, Marketing Services, Pricing Services, Rail Billing & Collections, Railroad Education & Development Institute (REDI) Center, Junction & Switch Settlement, Service Design & Planning, Service Start-Up & Integration, Short Lines & Regional Development, and Total Service Integration (TSI).

The Charlotte Workshop was one of the largest to date with over 100 customers in attendance! The eBusiness Team would like to say THANK YOU to each of you who attended. It was a pleasure meeting all of you and hope you found your time with us informative and fun. The feedback you provided on our tools during the workshop is invaluable to us!

CSX eBusiness provides essential tools for industry-leading electronic communications, data exchange operations and real-time reporting services in the transportation industry. Our priority is to provide you with the utmost in fast, effective and efficient interactions for every shipment. Take a look at why the CSX eBusiness resources are the convenient way to take your electronic interactions to the next level.

To see all the applications we offer, click here: 2013 eBusiness Application Directory

A new version of the ShipCSX mobile app for Android and iPhone is now available. The updated app provides the same tracing and equipment specification functionality, but with a redesigned interface providing a better user experience. The ability to submit Shipping Instructions through your mobile device has also been added to the new ShipCSX mobile app. Access to this functionality is dependent on your ShipCSX user ID setup.

The ShipCSX Account Invoices' search options have been enhanced to include a 'Closed' invoice option. You now have the ability to search for all closed freight bills over a 31 day period. You can also view, print, and email a copy of the closed invoices.


This new feature is designed to make searching for closed invoice information an easier, more efficient experience. Freight bills issued beginning in March 2012 will be available for this new functionality.

All shipping instructions users can subscribe to automatic email notices to tell them when your shipping instructions have been accepted, changed, cancelled or rejected. These notices work with shipping instructions submitted via ShipCSX or via EDI 404 messages. Visit the Options tab in your ShipCSX Shipping Instructions module to enable any automated notices you would like to receive.

Be sure to ask your EDI support team to sign up as well, so they can also monitor your billing.

Patricia Davis Morgan joined our eBusiness team in 2006. She began her railroading career in eBusiness providing hotline and day to day support for ShipCSX. She now works on the eBusiness Marketing & Implementation team that provides training, support and innovative solutions to both internal & external customers. Patricia is a naval military retiree, where she served 20 years in the Radioman & Information Systems Technician field earning an Associate degree in General Studies. The former Patricia Davis was recently married on Sept 29th, 2013.


Ryan Rogan has been with CSX for 11 years beginning in 2001 with CSX Truck Operations. He started as a Truck Service Rep. and moved up to a dispatcher and then a freight planner. Ryan joined the eBusiness team in 2008 where he started in customer support. Today he works on the Marketing & Implementation team where he works closely with our customers and operations to resolve complex issues. He also markets and trains customers on our ShipCSX tools to ensure they are aware and can benefit from all the tools we offer on ShipCSX. Ryan is currently working towards his Bachelor of Science degree in Business at Excelsior College.

Looking forward to another prosperous year in partnership. We hope you have a wonderful time with family and friends this holiday season.

Happy Holidays from CSX eBusiness