Coming in 2013, our new Diversions tool will allow you to:

• Submit diversion requests online


• Check the status of existing requests that you or representatives of your company have submitted


• The status of a request will indicate exactly where you are in the process and will enable you to edit the pending ones


• Subscribe to be notified when a request has been received and processed

The new online Diversions tool will eliminate the need to phone or fax requests to CSX. It will now be a quick and easy process to submit, check the status, and receive confirmation via email, once your diversion request has been processed.

Starting on July 1, 2013, CSX will no longer accept switch requests submitted by any means other than those outlined below for CSX served locations:

Electronic Options

• ShipCSX Plant Switch
  Submit your switch requests directly with CSX using the Plant Switch tool on ShipCSX, our secure transaction website at: http://www.ShipCSX.com
  
• EDI (Electronic Data Interchange) 423
  Submit your switch requests directly from your inventory system to CSX's internal system via an electronic file. More information can be found at: http://www.csx.com/index.cfm/customers/tools/edi-electronic-data-interchange/
  
• ShipCSX Mobile
  Submit requests to place or pull railcars from your location by using the mobile version of ShipCSX directly from your handheld device. To access this tool, type in http://mobile.shipcsx.com in your smartphone browser

Telephone Option

• IVR (Interactive Voice Response) Plant Switch
  If a computer or smartphone is unavailable, submit requests to place or pull railcars from your location using any telephone by dialing, 1-877-ShipCSX (744-7279), options 5-2-5. (ShipCSX user ID and password are required).

As always, we are here for you and are willing to work with you to figure out which method would best suit your specific business needs.

The CSX E-Business team will help you decide which method would best fit your needs, assist with training on that method, and provide support to assist you through this transition.

Please contact the E-Business team at 1-877-ShipCSX (1-877-744-7279), option 2, and then option 1.

Plant Characteristics: ShipCSX Plant Switch has recently undergone a makeover to improve the presentation of important industry information to customers. In addition to cleaning up and reorganizing the information in an easy to read format, we have provided a collapse feature to hide or show the Plant Characteristics & Summary information for an even cleaner user experience.

Track Capacity Details: CSX is working to improve the information we have on file for your locations. Once your location's track details and capacities have been verified, the Plant Switch tool now shares that information with you. A new information icon next to 'Plant Capacity" presents track information such as: track ID, name, capacity, direction, and other important details. This visibility helps CSX and customers maintain accurate and up-to-date information, helping us exceed your service expectations.

Coming February 15, 2013, ShipCSX will now offer ETA Notifications.

For CSXT shipments, ETA Notifications will alert you each time your shipment's ETA changes by 24 hours or more after an original ETA is established.

The new notification will provide you with:

• New ETA - Also known as the Current ETA which is based on the remaining schedule of your shipment


• Previous Reported ETA - This is what your shipment's ETA was prior to the New ETA change


• Original ETA - This first ETA generated at the start of your shipment's trip


• ETA Type - Planned Placement at Industry, Planned Arrival at Serving Yard or Planned Interchange Delivery


• ETA Change History - ETA changes of your shipment in chronological order


• Current Location of your shipment


• Instant access to waybill information and Customer Service

ETA Notifications can be subscribed to by logging into ShipCSX and going to Resources > Email Subscription or through the Customer Notifications tool located within the Ship tab.

Lori Tipton joined our eBusiness team in 2008. She began her railroading career in 2003 and has held a variety of support roles working within the Intermodal and Carload sides of the business. She is currently working on her Bachelor's degree in Business at Jacksonville University and graduates later this year. Lori's current role is on the Marketing & Implementation support team that is spearheading several of CSX's initiatives. She enjoys the in-depth training that her team provides via the Railroad 101 Workshops as well as various other opportunities. Lori enjoys reading and shopping in her spare time.

Kevin Albano joined the eBusiness department in November of 2011 after working with Merrill Lynch for 4 years. He is part of the eBusiness Marketing & Implementation team that focuses primarily on plant switch integration. Kevin enjoys being on a team that is extremely customer focused and prides himself in being proactive by helping customers realize the full potential of CSX's entire suite of electronic tools available to them. He enjoys traveling and is currently spending a lot of his free time planning his upcoming wedding. Kevin holds a Bachelor's degree in Political Science from the University of North Florida.