eBusiness News
Keeping You Informed: Preferred Processes and Tools
October 2010
eBusiness News
CSX eBusiness Customer Workshop in Atlanta was a Huge Success!
On September 27-29, the CSX eBusiness Team hosted a customer workshop in Atlanta, GA.

A total of 104 attendees that represented 75 customers including rail partners joined us at the JW Marriott Buckhead to get hands-on training with ShipCSX, network with each other, interact with CSX departments, and have a little fun at a baseball game.

The theme for this workshop was "MyShipCSX: Where convenience meets customization". MyShipCSX is a customizable ShipCSX homepage. It allows any user to set up "widgets" or smaller versions of ShipCSX tools in one convenient location. The ability to check statuses across multiple ShipCSX tools in one view is the biggest benefit to using MyShipCSX. Customers received a live demonstration of MyShipCSX from Jeff Moore, Manager Data Quality & Support, and Paul Bray, Manager eBusiness.

Customers were trained on:

-Shipping Instructions
-Plant Switch
-Shipment Management Suite (Tracing)
-Unit Train Mgt (Coal, Grain & Bulk)
-Interline Srvc Agreements (Short Lines)
-Car Order
-Account Invoices
-Customer Service
-Demurrage & Supplemental
-Freight Claims

In addition to training, customers got a chance to visit our Ask the Expert Zone where they could interact with various CSX departments.

After a long day of training, the eBusiness Team escorted customers to Turner Field to see the Braves and Marlins play ball. The Braves won with a 3-2 victory over the Marlins! The workshop wrapped up with guest speaker Ed Jenkins, AVP Market Strategy and eBusiness, who spoke about the importance of customer feedback to CSX. Our goal is to provide training to our customers while collecting their feedback.

Some of the feedback received during the workshop:

-Ability to view what is on their work order
-Historical cycle times of loads and private empties
-iPhone app for ShipCSX tools
-Payment history details
-Ability to dispute car event data on-line
-Positive price (knowing and agreeing to a rate before a bill of lading is submitted)

The eBusiness Team gathers customer feedback and works to integrate the enhancements into ShipCSX every year. We strive to incorporate as many customer feedback enhancements in as possible.

We want to thank all of our customers who attended the Atlanta workshop. We truly hope you learned a lot and enjoyed your time with us!
New Tool for Intermodal Customers  
We are pleased to announce the release of a new tool available at www.ShipCSX.com which allows customers and draymen the ability to retrieve a summary copy of a J1 (Gate Receipt) within 90 days of the gate activity.

Access to this new feature is provided on the ShipCSX home page under Public Tools as well as under the Trace Tab for those with a ShipCSX Log In. Public access requires the Equipment Initial/Number, Driver's License Number, Driver's License State, Terminal Location and Drayman's SCAC. Access via the ShipCSX Log In will require the Equipment Initial/Number, Terminal Location and Drayman's SCAC. This new tool will allow you access to this information 24 hours a day, seven days a week.
CSX B2B Tool Offers New EDI Options  
Customers can save time and money using CSX business to business tools to exchange a variety of EDI and proprietary data in various formats. The data is exchanged at a faster rate, allowing for the exchange of information as close to real time as possible. Taking advantage of a customer's existing Internet connections eliminates the need for 3rd party brokers and the associated expenses.

Utilizing a secure, Internet based communication protocol, CSX sends and receives millions of data files monthly. The B2B team customizes the process for each customer's needs.

In addition, CSX now has the ability to send electronic tracking details for unit trains via EDI and in customized message formats. Adding this EDI functionality allows the customers to import data for display in their own systems, eliminating the need for customer's to manually enter data available on ShipCSX. With this process CSX can report customized data (i.e. just the train, the train and lead car, or the train and the entire consist) as part of the data stream. Best of all, these reports run 24x7 and require no manual intervention from the customer or from CSX resources.

If you have a process or business need for direct electronic data from CSX, contact the B2B team to explore how eBusiness can help you save time and money.

Please email us at [email protected].
Subscribe to Customer Notification emails on ShipCSX  
All notices including Constructive Placement (CP), Enroute, Arrival and Courtesy notices have been converted to electronic delivery. You will be able to view the notices online in the ShipCSX Customer Notification tool under the Ship tab, and you can subscribe to receive them by e-mail. The notices will be printer-friendly as well.

You can subscribe to receive these e-mails with notices attached as PDFs. To subscribe check the box by 'IIDS Notices' under the Subscribe Me section. Enter additional e-mail addresses in the Subscribe Others section and they will receive copies of e-mail notifications as well.

You will also have access to notices issued during the past 90 days. You must be a registered ShipCSX user to view the notices in ShipCSX.
eBusiness Team Member Takes a Road Trip  
On Monday, September 20th, Bruce Stevens of CSX eBusiness began a week long training out in the field on the Atlanta division.

Service Start-up and Integration Manager, Katie Brunnworth of the Atlanta office, acted as guide and mentor during the week long activity. After introductions to some of the key figures in the Atlanta division, and a brief review of the responsibilities assigned to Service Start-up, they went on a tour of the Tilford Yard in Atlanta.

"The opportunity to observe the classing and humping process was interesting and to see how much work goes into switching one car."

In addition, per Bruce, "I could see some cars that were on the repair track and why some cars that are repaired are not immediately released back into service. This was a great learning experience for me." Later, they went for a tour of Transflo and Intermodal locations in Atlanta.

On Tuesday the two attended a meeting with a customer which supports the auto industry needs. This was a great opportunity to experience rail business from an operational perspective: "Being able to witness this enabled me to understand both sides of the business," declared Mr. Stevens.

Wednesday and Thursday brought additional visits to other customers, including a local quarry location that serves as an internal switcher for nine customers. They were given a tour of the quarry by the terminal manager, who took them to a lookout high above the quarry facility where they were able to view the entire operation.

Friday's activities included a tour of CSX Railroad Education & Development Institute. "I would say this experience will help me as an eBusiness coordinator to better understand and serve our customers," said Bruce.

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